SHIPPING and PRODUCTION TIME DETAILS
Please remember to allow us time for production on all items.
If you placed your order after noon EST on Wednesday December 13, 2017, ALL Shipping options will get your order delivered AFTER CHRISTMAS.
If you placed your order after noon on December 10, and chose ground shipping, it will arrive after Christmas.
We are working between Christmas and New Year's, so we will still process and ship your order if you missed our cut-off date.
NEED BY A CERTAIN DATE?
Please note your need-by date on the "Order Comments" box during check-out, and consider Standard or Express Shipping.
# Ground Shipping
Time: 3 - 7 Days in transit after production (see above for Current Production Time)
Price: Starts at $6.00 within the US and is usually delivered by USPS Priority (or Fed Ex Ground in some cases.)
Example: A 'ground' shipment usually arrives within 2-3 weeks after you place your order.
# STANDARD Shipping
Time: 3 to 4 Day in transit (after production time - see above for current production time!)
Price: Starts at $15.00 and is usually via Fed Ex Home, or USPS Priority in some cases.
# EXPRESS Shipping
Time: 2-Day Shipping, but please remember this is only AFTER production time (See above for current production time!)
Price: Starting at $25.00. within the US, usually via Fed Ex 2nd Day Air.
We ship to Canada: Starting at $24.00.
We ship virtually everywhere else: Variable Rates Apply. Contact us for an exact quote if the web shipping price looks off. We use USPS International and DHL in most cases. Customs Fees and any other taxes or costs are the responsibility of the recipient.
Additional shipping details for all services
Items ship with a packing slip, but no prices are included in packages delivered within the United States.
Where do we ship from?
Most items ship from Connecticut via our choice of USPS Priority Express or FedEx. Let us know if you have a preference. Some items, such as our welcome mats, ship separately via Fed Ex or USPS directly from the manufacturer in California.
Order status: Did your order ship yet?
You will receive an email with tracking info once your order ships, until then your order status is usually labeled as "Processing", which means we have received it and it is in some stage of production. Check your spam or junk folder, check your other email account.
Placing Your Order: Check Your Email
An email is sent to you once you place your order with all your order details. Please check this email over carefully, including color and size choices, and custom text. If you did not receive an order confirmation email within one hour after you placed your order, please contact us immediately.
If you don't see an email from us shortly after placing your order, check your SPAM box.