SHIPPING and PRODUCTION TIME DETAILS
Please remember to allow us time for production on all items.
Production Time: 5 - 7 Business Days on most items
Some items may take a few days longer. Please check with us if you need something by a specific date. Production takes a few days LONGER during the few weeks leading up to busy holidays (specifically, Christmas and Father's Day) when we are much busier than usual. All personalized items usually take about a week to produce before we can ship them. We often ship sooner than this, but cannot guarantee faster production. For production purposes we count "business days" as Monday - Friday, minus holidays (Of course you can still contact us over the weekends via email.)
Normal Shipping Options
# Ground Shipping
Time: 4 - 6 Days after production
Price: Starts at $6.00 within the US
Example: A 'ground' shipment usually arrives in less than 2 weeks after you place your order.
# STANDARD Shipping
Time: 3 to 4 Day Shipping (we still need about one week for production before shipping)
Price: Starts at $15.00
# EXPRESS Shipping
Time: 2-Day Shipping, but please remember this is only after production time which is approximately one week
Price: Starting at $25.00. within the US
We ship to Canada: Starting at $22.00.
We ship virtually everywhere else: Variable Rates Apply. Contact us for an exact quote if the web shipping price looks off.
Additional shipping details for all services
Items ship with a packing slip, but no prices are included in packages delivered within the United States.
Where do we ship from?
Most items ship from Connecticut via our choice of USPS Priority Express or FedEx. Let us know if you have a preference. Some items, such as our welcome mats and sail cloth items, ship separately via Fed Ex or UPS directly from the manufacturers, located in Florida, California and New York.
Order status: Did your order ship yet?
You will receive an email with tracking info once your order ships, until then your order status is usually labeled as "Processing", which means we have received it and it is in some stage of production.
Placing Your Order: Check Your Email
An email is sent to you once you place your order with all your order details. Please check this email over carefully, including color and size choices, and custom text. If you did not receive an order confirmation email within one hour after you placed your order, please contact us immediately.